Terms of Service

1. Agreement to Terms

By accessing or using PaceLab ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

We may modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the modified Terms.

2. Description of Service

PaceLab is an AI-powered running coach that:

• Analyzes your training data from connected services (e.g., Garmin, Polar, COROS, Apple Health)
• Generates personalized training plans using artificial intelligence
• Provides feedback on your workouts and progress
• Helps you work toward your running goals

2.1 AI and Automated Decision-Making

Our Service uses artificial intelligence (AI) and machine learning to generate training plans and provide coaching feedback. This means:

• Your training data is processed by large language models (LLMs) from providers including OpenAI and Anthropic
• Training plans are generated automatically based on your goals, fitness data, and preferences
• AI-generated content may not always be accurate or appropriate for your specific situation
• You have the right to request human review of any AI-generated recommendation by contacting us
• No automated decisions are made that have legal or similarly significant effects on you without human oversight
• Your data is anonymized before AI processing - personal identifiers (name, email, precise location) are never sent to AI providers

For details on what data is processed and shared with AI providers, please see our Privacy Policy.

2.2 Service Availability

While we strive to provide reliable service, we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned maintenance in advance.

4. User Accounts

To use the Service, you must:

• Be at least 16 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

5. Subscriptions and Payments

5.1 Free Trial

New users may receive a free trial period. At the end of the trial, you must subscribe to continue using paid features.

5.2 Billing

Paid subscriptions are billed in advance on a monthly basis. Your subscription will automatically renew unless cancelled before the renewal date.

5.3 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date.

5.4 Refunds

Subscription fees are generally non-refundable, except where required by applicable law. If you cancel mid-cycle, you will not receive a prorated refund for the remaining period. We may, at our sole discretion, offer refunds in exceptional circumstances.

EU/UK consumers: You may have a right to a refund within 14 days of purchase if the service has not yet been used and you have not waived your withdrawal right.

Australian consumers: You have rights under the Australian Consumer Law that cannot be excluded. See Section 12 for details.

Canadian consumers: Refund rights may vary by province. See Section 12 for details.

5.5 Price Changes

We reserve the right to modify subscription prices. You will be notified of any price changes at least 30 days before they take effect. Continued use after the price change constitutes acceptance of the new price.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Reverse engineer or attempt to extract source code
• Use automated systems to access the Service without permission
• Share your account credentials with others
• Misrepresent your identity or affiliation

6.1 AI System Integrity

Our AI coaching system relies on carefully designed prompts, models, and configurations to deliver safe, effective training recommendations. To protect the integrity of the Service and the safety of all users, you specifically agree not to:

• Attempt to extract, reconstruct, or reverse-engineer any AI system prompts, instructions, internal configurations, or model parameters used by the Service
• Submit encoded, obfuscated, or specially crafted content (including but not limited to base64-encoded text, unicode manipulation, or adversarial inputs) designed to manipulate, bypass, or alter AI system behavior
• Systematically probe the Service to discover internal logic, decision boundaries, safety filters, or system architecture
• Attempt to cause the AI system to ignore its instructions, adopt a different persona, or produce outputs outside its intended coaching scope
• Share, publish, or distribute any AI system prompts or internal configurations obtained through any means

Violations of this section may result in immediate account suspension or termination under Section 10, without prior notice. We employ automated detection systems to identify and flag such activity.

7. Intellectual Property

The Service, including its design, features, content, and underlying technology, is owned by PaceLab and protected by intellectual property laws. Your training data remains yours, but you grant us a license to use it to provide and improve the Service.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION:

• THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
• WE DO NOT GUARANTEE THE ACCURACY OR COMPLETENESS OF AI-GENERATED CONTENT
• WE ARE NOT LIABLE FOR ANY INJURIES OR HEALTH ISSUES RESULTING FROM FOLLOWING TRAINING PLANS
• OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE IN THE PAST 12 MONTHS
• WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES

Important: Nothing in these Terms excludes or limits our liability for: fraud or fraudulent misrepresentation; death or personal injury caused by our negligence; gross negligence or willful misconduct; or any other liability that cannot be excluded or limited by applicable law.

If you are a consumer, these Terms do not affect your statutory rights under the consumer protection laws of your country of residence.

9. Indemnification

You agree to indemnify and hold harmless PaceLab and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

10. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our sole discretion. You may delete your account at any time through your account settings. Upon termination, your right to use the Service ceases immediately.

11. Governing Law

These Terms are governed by the laws of the State of Arkansas, United States, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Arkansas.

Important: This choice of law does not affect your statutory rights under the laws of your country of residence. If you are a consumer in the European Union, United Kingdom, Australia, or Canada, you may also bring legal proceedings in your local courts, and local consumer protection laws will apply to the extent they provide greater protection.

13. Electronic Communications

By creating an account, you consent to receive electronic communications from us, including:

• Account-related emails (registration confirmation, password resets, billing receipts)
• Service notifications (plan generation complete, sync status, important updates)
• Marketing communications (optional, with easy opt-out)

Your rights:

• You can unsubscribe from marketing emails at any time via the link in each email
• You cannot opt out of essential service communications while maintaining an active account
• Canada (CASL): We will only send commercial electronic messages with your express consent and will honor unsubscribe requests within 10 business days
• USA (CAN-SPAM): All commercial emails include our physical address and a clear unsubscribe mechanism

14. Dispute Resolution

We want to address your concerns without the need for formal legal proceedings.

14.1 Informal Resolution

Before filing any claim against us, you agree to try to resolve the dispute informally by contacting us at support@pacelab.ai. We will try to resolve the dispute within 30 days. If we cannot resolve the dispute informally, either party may pursue formal legal action.

14.2 No Class Actions

To the extent permitted by applicable law, any disputes must be brought on an individual basis and not as part of a class action or representative proceeding. This provision does not apply where prohibited by law, including for consumers in the European Union, United Kingdom, or other jurisdictions where class action waivers are not permitted.

14.3 Time Limitation

Any claim or cause of action you may have arising out of or relating to these Terms or the Service must be commenced within one (1) year after the cause of action accrues, or such longer period as required by applicable law.

15. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. These include:

• Fitness Data Providers: Garmin Connect, Polar Flow, COROS, Apple Health
• Payment Processing: Stripe
• Map Services: Mapbox
• Weather Data: Open-Meteo
• AI Providers: OpenAI, Anthropic

We are not responsible for the content, privacy practices, or terms of these third-party services. We encourage you to review their terms and privacy policies. Your use of third-party services is at your own risk and subject to their respective terms.

16. Data Processing and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Key points:

• We process your data to provide and improve the Service
• Your fitness data may be shared with AI providers to generate training plans (without sharing your name, email, or precise home location)
• You can request access to, correction of, or deletion of your personal data
• We comply with GDPR, CCPA, PIPEDA, and other applicable privacy laws
• Your data is stored securely using Amazon Web Services (AWS) in the United States

17. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of war or terrorism, pandemics, government actions, power failures, internet outages, or failures of third-party services on which we depend.

18. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets. In such cases, we will notify you and you may choose to terminate your account if you do not agree with the new arrangement.

19. Children's Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@pacelab.ai and we will delete such information promptly.

This policy is in compliance with:

• Children's Online Privacy Protection Act (COPPA) - USA
• General Data Protection Regulation (GDPR) - EU/UK (which sets 16 as the minimum age for consent to data processing without parental consent)
• Applicable child protection laws in Australia, Canada, and New Zealand

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

21. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PaceLab regarding your use of the Service. They supersede any prior agreements or understandings, whether written or oral. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

22. Contact Us

PaceLab is operated by Hinson Ventures LLC, a company registered in Arkansas, United States.

If you have any questions, concerns, or feedback about these Terms or the Service, please contact us:

For data protection inquiries specifically, please include "Data Protection" in your email subject line so we can route your request appropriately.